Question 1

Is this for creative agencies as well as software teams?

Accepted Answer

Yes. Gold works with creative, digital, software and web, marketing and AI/automation agencies. The common problem is growth outpacing the structure behind delivery, rather than a particular type of client work.

Question 2

We have project managers. What is missing?

Accepted Answer

Often the layer above them: a shared portfolio view, consistent reporting and someone owning resourcing across accounts. Project managers can run their individual projects well while these gaps remain.

Question 3

Can you run delivery without changing our client experience?

Accepted Answer

Under managed delivery, reporting, communications and templates carry your brand. Gold works on your email domain and inside your tools while you keep client relationships and commercials.

Question 4

What is a sensible first step before adding headcount?

Accepted Answer

A standalone Discovery is typically £5k to £15k, scoped and agreed before we start. It reviews how work moves and leaves you with recommendations and a 90-day plan, useful even if you go no further.

Question 5

How are ongoing agency engagements priced?

Accepted Answer

Fractional and managed engagements are scoped to the problem rather than sold off a rate card. Managed delivery uses a management fee with delivery resource added only when projects need it.